Business Terms & Conditions of Sale

Agralan Growers · Updated 9 November 2026

Agralan Growers is a business-to-business website only. We accept orders only from businesses, including sole traders, partnerships, companies and other organisations purchasing for their trade, business, craft or profession. We do not accept consumer or personal-use orders through this website.

By placing an order, you confirm that you are purchasing for business purposes, that the business and contact details supplied are accurate, that you have authority to bind the purchasing business, and that you agree to these terms and the applicable delivery and live-goods conditions. We may ask for evidence of business status and decline an order before acceptance if business eligibility cannot be established. A declaration does not override any rights that cannot lawfully be excluded.

Orders and payment

Orders are placed in English. Review product descriptions, specifications, compatibility, quantities and delivery details before paying. An order acknowledgement confirms receipt; acceptance occurs when we confirm dispatch, unless we expressly accept earlier.

Every website order is payable in full upfront, including VAT and delivery. No credit terms, credit accounts, payment-on-invoice facilities or 30-day payment terms are offered through Agralan Growers. Historic Agralan trade credit-account terms do not apply to purchases made through this site.

Prices and supply

Trade product prices are displayed excluding VAT where indicated. VAT at the applicable rate and delivery charges are identified in the order summary and invoice. The total including VAT and delivery is shown before payment. Any separately agreed business quotation must identify whether its figures include VAT.

We will not substitute goods or increase an accepted order's price without your agreement. If a listing contains a material error, or goods are unavailable, we will contact you before accepting the affected order. If we cannot supply, we will refund the affected payment. The description and any specifications expressly agreed for the order form part of the contract.

Delivery and use

Delivery methods, eligibility and charges are shown at checkout. Delivery dates are estimates unless we expressly agree a firm date. Tell us before ordering if timing is essential. Goods remain our responsibility until delivered to the agreed recipient or location, subject to any different written arrangement. Ownership passes after full payment.

Check deliveries promptly and report damage, shortages or errors as soon as reasonably possible. You are responsible for selecting goods suitable for your intended professional use and complying with product instructions, chemical labels and applicable workplace and release-licensing requirements. Our advice does not replace the manufacturer's instructions or any legal duties applying to your business. See our Delivery Information.

Cancellation, returns and faulty goods

The statutory 14-day consumer change-of-mind cancellation right does not apply to business purchases. For cancellation before dispatch or return of correctly supplied goods, contact us first. We will confirm whether we can agree the request and any return conditions or direct costs before you proceed. No restocking charge is automatically imposed by these terms.

For faulty, damaged, incorrectly supplied or misdescribed goods, contact us promptly with your order number and details. We will investigate and provide the remedy required by the contract and applicable law. Do not send back contaminated equipment or live goods without first agreeing safe return arrangements. Manufacturer guarantees do not replace our contractual obligations. See our Business Returns Policy.

Live biological controls, nematodes and bumblebees

These additional conditions apply to products supplied as living organisms. They do not apply to empty hives, applicators or other non-living equipment merely used with live products.

Ordering, required dates and availability

The requested delivery date is optional. Leave it blank for the earliest available delivery, subject to stock and the applicable ordering cutoff below. A selected date is a request and is not guaranteed unless we expressly confirm it. Contact Agralan before ordering if timing is essential.

Biological controls other than nematodes, including bumblebees, are dispatched once a week. Orders received by Wednesday at 10am are eligible for delivery the following week at the earliest. Orders received after the cutoff are eligible for a later delivery week. Stocked nematodes are exempt from this Wednesday cutoff; their requested delivery date is subject to stock and confirmation. Live goods are supplied only during the availability period stated for the particular product and are subject to stock and suitable dispatch conditions. Product-specific ordering and delivery instructions form part of the order. We will contact you if we cannot fulfil the requested arrangements.

Perishable goods and care on arrival

Orders for live goods cannot be returned for a change of mind. This does not remove remedies for live goods that are faulty, damaged, non-viable on arrival, incorrectly supplied or not as described. Notify us promptly with your order number, delivery details and supporting photographs where available so that we can investigate. Do not return live organisms without our instructions.

Arrange for someone to receive and inspect the delivery promptly. Follow the product's storage, temperature, use-by and application instructions. Check pest suitability, crop suitability and operating temperatures before ordering. Any licence or permission required for release must be in place before use.

Agreement before purchase

Business buyers placing orders for live products must agree to these live-goods ordering, delivery and returns conditions as part of accepting these Business Terms before completing the purchase.

Disputes and general terms

For a complaint, contact info@agralan.co.uk or telephone 01285 860015 with your order reference and details. These terms do not exclude liability that cannot lawfully be excluded, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

English law governs these business contracts and the courts of England and Wales have non-exclusive jurisdiction. These website terms and any expressly agreed written order terms govern the purchase. No buyer's standard purchase terms apply unless we expressly agree them. You can print or save this page. Changes apply to future orders, not orders already accepted.

Our company and contact details

Agralan Limited, trading as Agralan Growers.
Registered in England and Wales, company number 02039849.
Registered office and correspondence address: The Old Brickyard, Ashton Keynes, Swindon, Wiltshire SN6 6QR.
VAT number: GB348291927.
Email: info@agralan.co.uk · Telephone: 01285 860015.