Delivery Information
Agralan Growers · Business customers only · Updated 9 November 2026
Delivery charges and eligible services are shown before payment. Orders are paid in full upfront; goods are not supplied on credit through this website. All orders are subject to our Business Terms & Conditions.
Available services
| Service | Charge and eligibility |
|---|---|
| DPD | Standard charge £9.99. Free DPD delivery when the goods total is more than £250. |
| Royal Mail | £4.99 for eligible orders weighing less than 3 kg, with a goods total of £250 or less. |
| Parcelforce | £9.99 excluding VAT for orders containing live bees, including mixed baskets with other products. The free-delivery threshold does not apply to Parcelforce. |
An order of exactly £250 does not qualify for the over-£250 free-delivery offer. Eligibility is calculated by checkout using the products, order value, weight and delivery address. The available options and final VAT-inclusive order total are shown before you pay. An ineligible service will not be offered.
Delivery areas and restrictions
Services depend on your postcode and the goods ordered. Any available postcode-specific charge is shown at checkout. If your address is not supported, no suitable service is displayed, or you need delivery outside the available areas, contact us before ordering. We will confirm availability and the full cost before taking an order for an unsupported destination. Do not assume the standard charge applies to overseas or restricted destinations.
Timing and availability
Please contact us for current stock and lead time, especially if you need goods by a particular date. Any delivery estimate expressly agreed for your order takes precedence. If we cannot meet the agreed arrangements, we will contact you about an alternative or refund. Dispatch and delivery are different stages. We will provide dispatch or tracking information where available. Carrier estimates are not a guaranteed delivery date unless we expressly agree one.
Live biological controls, nematodes and bumblebees
Biological controls other than nematodes, including bumblebees: order by Wednesday at 10am for delivery the following week at the earliest. Orders received after the cutoff are eligible for a later delivery week. These products are dispatched once a week. Stocked nematodes are exempt from the Wednesday cutoff; delivery is subject to stock and confirmation. Availability is subject to the product's stated season, stock and suitable dispatch conditions.
The requested delivery date is optional. Leave it blank for the earliest available delivery, subject to stock and the ordering cutoff above. A selected date is subject to confirmation and is not guaranteed unless expressly agreed. Contact us before ordering if timing is essential. Receive live goods promptly, inspect them on arrival and follow the product storage and application instructions.
Live goods cannot be returned for a change of mind. Remedies for faulty, damaged, non-viable on arrival, incorrect or misdescribed goods are unaffected. See the live-goods section of our Business Terms and our Business Returns Policy.
Problems with a delivery
Tell us promptly if your parcel is missing, damaged or incomplete. Keep packaging and photographs where helpful. We will investigate with the carrier. Goods remain our responsibility until delivered to the agreed recipient or location, subject to any different written arrangement. Reporting delays do not automatically remove rights that cannot lawfully be excluded.
Our company and contact details
Agralan Limited, trading as Agralan Growers.
Registered in England and Wales, company number 02039849.
Registered office and correspondence address: The Old Brickyard, Ashton Keynes, Swindon, Wiltshire SN6 6QR.
VAT number: GB348291927.
Email: info@agralan.co.uk · Telephone: 01285 860015.