Business Returns & Cancellation

Agralan Growers · Updated 9 November 2026

Agralan Growers supplies businesses only. All orders are subject to our Business Terms & Conditions. The statutory 14-day consumer change-of-mind cancellation right does not apply to business purchases.

Cancellation and correctly supplied goods

For cancellation before dispatch or return of correctly supplied goods, contact us first with your order number. We will confirm whether we can agree the request and any return conditions or direct costs before you proceed. No restocking charge is automatically imposed by these terms. Do not return goods without agreeing arrangements with Agralan.

Faulty, damaged, incorrect or misdescribed goods

Contact us promptly with your order number and details. Keep packaging and photographs where helpful. We will investigate and provide the remedy required by the contract and applicable law. Manufacturer guarantees do not replace our contractual obligations. Do not send back contaminated equipment without first agreeing safe return arrangements.

Live biological controls, nematodes and bumblebees

Orders for live goods cannot be returned for a change of mind. Live goods are perishable. This does not remove remedies for goods that are faulty, damaged, non-viable on arrival, incorrectly supplied or not as described.

Arrange for someone to receive and inspect live goods promptly and follow storage, temperature, use-by and application instructions. Notify Agralan promptly if there is a problem, with delivery details and supporting photographs where available. Do not return live organisms without our instructions. These live-goods restrictions do not apply to empty hives, applicators or other non-living equipment.

For biological controls other than nematodes, including bumblebees, order by Wednesday at 10am for delivery the following week at the earliest. Orders received after the cutoff are eligible for a later delivery week. Stocked nematodes are exempt from this cutoff; delivery is subject to stock and confirmation. See our Delivery Information and the full live-goods conditions in our Business Terms.

Contact and complaints

Email info@agralan.co.uk or call 01285 860015. Include your order reference, the goods concerned, the problem and the remedy you are requesting. We will investigate and respond.

Agralan Limited, trading as Agralan Growers. Registered in England and Wales, company number 02039849. Registered office and correspondence address: The Old Brickyard, Ashton Keynes, Swindon, Wiltshire SN6 6QR. VAT number GB348291927.